Mr. Hansen spent 13 years with General Electric Company (GE) where he held a variety of senior financial and marketing positions. His last position at GE was General Manager Service Marketing, GE Appliances. There he managed a $125 million service & extended service organization which represented 5% of GE Appliance total global revenue and one-third their income. His other management positions included GE Aircraft Engines and GE Power Systems. Leadership training included the GE Financial Management Program and GE Audit Staff.
Mr. Hansen founded ACCENT Marketing Services, Inc. in 1993. ACCENT is an international provider of integrated marketing and customer service solutions with the primary focus on extended service programs. Mr. Hansen focused on the strategic direction of the company and it’s clients, playing a significant role in customer development and day-to-day operations of each of the business units.
ACCENT employed over 4,500 team members in the U.S., Trinidad, Jamaica and Philippines. ACCENT clients include those of Sprint, GE, Best Buy, Sams Club, Weight Watchers, Humana, American Family Insurance, State Farm, Maytag, Whirlpool, Sony, Asus, Panasonic and others. In 1998, Mr. Hansen was awarded the Ernst & Young’s Entrepreneur of the Year and recipient of Today’s / NASDAQ Entrepreneur of the Year Award. ACCENT has been in several top business listings including the Top 50 Leaders of Louisville and ranked in the INC 500 List for multiple years. Today, ACCENT is one of the STARTEK companies located in Colorado. See
In 1996 Mr. Hansen co-founded ServiceNet, Inc. ServiceNet is a warranty administration company for after-market warranties and extended service programs.
The company was founded as a spinoff of ACCENT. Clients include retail, manufacturers, and distribution companies worldwide. ServiceNet manages programs with such companies as Apple, Dell, Office Depot, Amazon.com, Sony, Whirlpool
and PC Connections. ServiceNet employs over 800 associates. Today, ServiceNet is owned by AIG and operates as AIG Warranty Company. See
In 2004, after selling equity in ACCENT and ServiceNet Mr. Hansen founded Tom O. Hansen Sales Associates, LLC in Orlando, Florida. Mr. Hansen contracts with global partners to assist with business strategies related to customer service, marketing, and sales programs. Client lists are available as needed. Also in 2004, Mr. Hansen created and registered Global Properties, LLC. Global Properties in the same year
In 2006 Mr. Hansen co-founded Grand Incentives, Inc. headquartered in Sarasota, Florida. Grand Incentives is a leading global provider in the leisure industry providing an integration of travel and worldwide leisure experiences. Grand Incentives has offices in U.S., Caribbean, Panama, Ecuador, and Columbia. Total employment at Grand Incentives is greater than 250. Global partners include all major car rental, cruise, airline, and hotel / resort companies. Currently Grand Incentives has over 130,000 active consumer members. See www.grandincentives.com
In 2015 Mr. Hansen Founded SMART Financial (SMART) Holdings, LLC which is a Winter Park Florida – based consumer financial services company. Hansen and leadership team raised $125 million of financing from a group of investors. The investment financed SMART’s acquisition of 5 pawn store groups in the US and Canada. SMART currently operates over 50 pawn stores and has financial resources to expand its footprint through a combination of further acquisitions and de novo store openings.
In summary, over the past 25 years, the companies, which Mr. Hansen has created, have billings exceeding $3.4 Billion. Each company is flourishing and Mr. Hansen maintains strong relationships with most of the key employees and clients.