Mr. Hansen spent 13 years with General Electric Company (GE) where he held a variety of senior financial and marketing positions. His last position at GE was General Manager Service Marketing, GE Appliances. There he managed a $125 million service & extended service organization which represented 5% of GE Appliance total global revenue and 66% of their income. His other management positions included GE Aircraft Engines and GE Power Systems. Leadership training included the GE Financial Management Program and GE Audit Staff.
Mr. Hansen founded ACCENT Marketing Services, Inc. in 1993. ACCENT is an international provider of integrated marketing and customer service solutions with the primary focus on extended service programs. Mr. Hansen focused on the strategic direction of the company and its’ clients, playing a significant role in customer development and day-to-day operations of each of the business units.
ACCENT employed over 4,500 team members in the U.S., Trinidad, Jamaica and Philippines. ACCENT clients include those of Sprint, GE, Best Buy, Sams Club, Weight Watchers, Humana, American Family Insurance, State Farm, Maytag, Whirlpool, Sony, Asus, Panasonic and others. In 1998, Mr. Hansen was awarded the Ernst & Young’s Entrepreneur of the Year and recipient of Today’s / NASDAQ Entrepreneur of the Year Award. ACCENT has been in several top business listings including the Top 50 Leaders of Louisville and ranked in the INC 500 List for multiple years. Today, ACCENT is one of the STARTEK companies located in Colorado.
In 1996 Mr. Hansen co-founded ServiceNet, Inc. ServiceNet a warranty administration company for after-market warranties and extended service programs.
The company was founded as a spinoff of ACCENT. Clients include retail stores, manufacturers, and distribution companies worldwide. ServiceNet manages programs with such companies as Apple, Dell, Office Depot, Amazon.com, Sony, Whirlpool
and PC Connections. ServiceNet employs over 800 associates. Today, ServiceNet is owned by AIG and operates as AIG Warranty Group.
In 2014 Mr. Hansen co-founded SMART Financial Holdings, LLC (SMART) which is a Winter Park Florida – based consumer financial services company. Hansen and leadership team raised $125 million of financing from a group of investors. The investment financed SMART’s acquisition of 91 pawn stores in the US and Canada. SMART will expand its footprint through a combination of further acquisitions and de novo store openings. See www.smartfinancialent.com
In 2016, Mr. Hansen co-founded ACCENT Ventures, LLC in Orlando, Florida. The ACCENT Ventures Team contracts with global partners to assist with business strategies related to customer service, marketing, and sales programs. Clients include: Hilton Grand Vacations; PayPal; AIG; Cellular One; MetLife; and others. As a complimentary service to our clients, ACCENT Ventures created boutique SMART Customer Solutions contact and sales centers in Mesa, AZ & Tampa, FL. See www.accent-ventures.com
In summary, over the past 27 years, the companies, which Mr. Hansen has created, have billings exceeding $3.9 Billion. Each company flourishs and Mr. Hansen maintains strong relationships with most of the key employees and clients.