ACCENT Ventures owns and operates Smart Customer Solutions for our clients seeking an aggressive direct sales approach with lead generation.
Services We Provide
Building a contact center business can be a challenging on many fronts. We work with you to assure all of your bases are covered and you can build for the future.
We assist you in supplying a means to provide reliable end-to-end protection and support for your customer’s purchases.
Develop and execute an exit strategy for your organization. It is never too early to do this and with a proper strategy, the hard work you, your stakeholders and shareholders can reach the benefit of all efforts.
Be able to cross the chasm to success with proven methodologies and experience from professionals who have been there and achieve success.
Build a preserve a reputation in the marketplace with your customers and stakeholders. Resolve issues immediately and pay attention to the details.
Welcome to ACCENT Ventures LLC
About Our Company
Our mission is to bridge the gap between strategy & execution. The key in having impact and providing value to both small and large organizations is developing a strategy and being able to realize maximum potential value. We work alongside clients to create sustainable solutions and leave a culture of continuous improvement. No matter what stage we engage our clients we offer top talent and manageable solutions at an affordable cost.
Tom Hansen
President and CEO
Mr. Hansen founded ACCENT Marketing Services, Inc. in 1993. ACCENT is an international provider of integrated marketing and customer service solutions with the primary focus on extended service programs. Mr. Hansen focused on the strategic direction of the company and it’s clients, playing a significant role in customer development and day-to-day operations of each of the business units.
Michael Gaskin
CFO
Michael comes to Accent Ventures with decades of experience in organizational change management with integration of cutting-edge techniques from various industries. Accent Ventures seeks to match solutions with businesses that will provide the basis for improved profit center development.
Thomas Myers
VP MARKETING AND SALES
Tom has been a pioneer in technical marketing and communication services for over 30 years. His broad experience base has earned his team a Technical Emmy Award for Digital Effects and additional awards and acknowledgements in various communications and web based disciplines.
Mark Kennedy
VP, Contact Center Solutions
With over 25 years as an innovator in the contact center industry, Mark successfully directed the operations multiple businesses including fortune 500 organizations. He has been acknowledge as the leader that can work cross-funtional to bring these teams together. Centers that were not profitable have become profitable under Mark’s guidance.
Frank Weber
VP, Contact Center Solutions
Frank has over 25 years in customer care, sales and client advocacy driven by an entrepreneurial spirit. Frank has helped launch startup companies and exponentially grow established organizations.
WHY WORK WITH US
Industry Experience
Over 30 years of experience in business development and mergers and acquisitions.
Brilliant Team
Industry leading experts to assist you with developing your strategies and plans
Creative & Professional
Professional and creative to provide unique winning solutions.
Complex Solutions
Solutions that will hold up to critical analysis
Process and Results Driven
We drive proven process to achieve the proper results.
5 MAIN REASONS TO CHOOSE US
Karen Price - Chief People Officer, Cellular One
When a customer service team knows and feels confident in the “WWTCW” (What Would The Client Want) approach, agents are truly empowered to do the right thing. I believe that SMART Solutions agents possess a strong understanding of this approach. They know that there are no negative repercussions for satisfying a customer. They skillfully acknowledge, apologize, and correct the issue, and they are empowered to throw in ‘something extra’ to leave that customer with a positive, warm and fuzzy feeling toward our brand. That’s the secret to outstanding customer care.
LaDawn Hancock - Outsourcing Vendor Supervisor, Cellular One
When working with SMART Customer Solutions, their commitment to us, gave me the inspiration to build an acronym to describe them. This is what I came up with:
Nicole Edgington - CEO, SunState Technologies
“Our entire SunState Technology leadership team was impressed how smoothly the SMART team captured our key business aspects and transitioned our in-house Client Care calls to their center. We have not outsourced this critical function in the past due to fears of client confusion and quality service issues. However, NO issues occurred and we now are identifying other client touch-point activities which we can transition to SMART!”
