Our mission is to bridge the gap between strategy & execution. The key in having impact and providing value to both small and large organizations is developing a strategy and being able to realize maximum potential value. We work alongside clients to create sustainable solutions and leave a culture of continuous improvement. No matter what stage we engage our clients we offer top talent and manageable solutions at an affordable cost.
Welcome to ACCENT Ventures
About Our Company
ACCENT Ventures Services
Strategic Parnerhips
ACCENT Strategic Partners
We are a team of specialists with a vast array of executive and ground-floor experience in a vast array of businesses that can provide you with timely solutions to your most pressing business issues.
By utilizing our strengths in your market, we can build a better solution that will achieve both short-term and long-term results.
We can either bring together the desired solution or assist you in managing the results of your chosen path. By demonstrating and measuring results we can assure you of results.
Target Customers:
Establish processes and mechanisms to address target customers in desirable markets. Establish metrics to ensure results with these customers
Sales and Marketing Assistance:
Establish sales and marketing channels with our partner companies to provide an overall accelerated process in product/service awareness and sales.
Technology and Innovation:
Bring together the right partnerships in technology to achieve the best results. Assist in new innovative approaches to the business.
Brand Vision and Business Goals:
Build the business brand, the business vision and achievable goals through a partnership relationship. Set a path of success for the business partner.
Contact Center Solutions
Mesa, Arizona
Ocala, Florida
Hermosillo, Sonora
Trinidad
SMART Customer Solutions
ACCENT Ventures owns and operates Smart Customer Solutions, a Contact Center focused on providing state-of-the art Lead Generation and Contact Center Sales in one very succinct package. Our premise to serve our clients:
- Full service organization with BPO, Customer Service, Direct Response Sales, Technical Services, Appointment and Reservation Services.
- Lead Development utilizing social media, trade shows, referrals and other interactions with the public in Direct to Consumer Markets
- Lead Development utilizing business directories, connections, referrals and other interactions with businesses in a Business to Business Interaction
- Lead Database Management utilizing best known agents, practices, timeframes and introductions to produce the best results.
- Full Contact Center Support with Incoming calls, Outgoing calls, Online Messaging, Direct Mail.
- PCI compliment with Cloud based servers to assure secure commerce, connections and backup of data.
- Experience Management team and workforce that has been a part of this industry for over 30 years.
Contact Center Consulting
Consulting Services
ACCENT Ventures can assist in the set up, maintenance and long term planning for Contact Centers. Some of the areas we can assist you with are:
- Assist you in planning your workload, employees required and capacity planning
- Work out short term and long term facilities requirements and assist you in either obtaining or off loading facilities moving forward
- If new facilities are needed determine the best location based on a series of factors with regional requirements and customer demand.
- Choose the right technologies to use at each center and assist in getting technologies working together.
- Manage any expansion project and coordinate with all suppliers
- Hiring and training employees, set up guidelines and training programs that can be used going forward
- Work with management, your customers and the community to establish a work culture that will provide the most productive center..
Elements of a Contact Center
People
The most important element of a contact center. Assure that employees have an ergonomic workstation to minimize work-related muscle strain and health issues, and recruit specific to the work area and the needs of the employees in that area.
Process
Are the processes documented? If they are yet to be defined, then now is the time to get them right. The accuracy and effectiveness of these will critically impact all further decisions that need to be made around staffing and software/infrastructure requirements.
Technology
You need to consider what applications are required to support your business processes. Think about whether hosted in a cloud or desktop-based is the right decision for your contact center. Also, for systems that contain customer data (and perhaps card-holder data), you need to ensure that the required level of compliance can be achieved around Data Protection and PCI
Location
Look towards being location-independent. As your needs grow be able to assure you are not bogged down by location. Make sure the employee environment is pleasant for employees to be comfortable. In addition have technology and reporting done from day one, no matter where the location. This will assist management in doing their job of managing and not chasing down problems.
Industries We Service
WIRELESS COMMUNICATIONS
CONTACT CENTERS
GOVERNMENT
HOSPITALITY
HEALTHCARE
INSURANCE
Warranty Services
WARRANTY SERVICES WITH ACCENT
We assist you in supplying a means to provide reliable protection and support for your customer’s purchases. We specialize in putting together end-to-end warranty programs to give you an advantage in the marketplace. Our expertise capabilities span everything from warranty administration and customer service support to claims processing and service contract underwriting.
We are able to assist you in putting in place a:
- Warranty and Insurance plan for your product or service that meets reduces your risk and allows for your customer to feel secure in their purchase.
- Warranty Management plan that provide you with the best way to manage the warranty process from end to end.
These processes can be put in place for standard product and service offerings and extended service warranties. Contact us to find out more.
How We Can Help You
Warranty Management
Begin with the Polities and Terms for a Warranty product, Build the business rules around the warranty and the campaigns to promote the warranty
Warranty Registration
Assure pre-delivery inspection, put together an easy and efficient way to register products, and make sure all service plans are in place.
Warranty Insights
This starts with consistent reporting and analysis in place. Then make sure there are quality processes, quality improvement guidelines, and corrective action plans in place for any issue that comes up.
Claims Processing
Assure there is an efficient way for claims to be submitted and processed. Assure there is proper adjudication of every claim and if payment needs to accompany a claim, assure there is a process to make that happen.
Supplier Recovery
Assure there is a process for claims and returns to every supplier. Put these agreements in place.
Parts Return
Have a mechanism in place for parts to be returned and inspected. Assure that shipment tracking is also in place for these parts to make sure they get back to you. Also make sure there is a parts return process in place to the suppliers, so that any defective component can be returned.
- Strategic Partnerships
-
Strategic Parnerhips
ACCENT Strategic Partners
Fully Owned Subsidiary Of ACCENT VenturesWe are a team of specialists with a vast array of executive and ground-floor experience in a vast array of businesses that can provide you with timely solutions to your most pressing business issues.
By utilizing our strengths in your market, we can build a better solution that will achieve both short-term and long-term results.
We can either bring together the desired solution or assist you in managing the results of your chosen path. By demonstrating and measuring results we can assure you of results.
Target Customers:
Establish processes and mechanisms to address target customers in desirable markets. Establish metrics to ensure results with these customers
Sales and Marketing Assistance:
Establish sales and marketing channels with our partner companies to provide an overall accelerated process in product/service awareness and sales.
Technology and Innovation:
Bring together the right partnerships in technology to achieve the best results. Assist in new innovative approaches to the business.
Brand Vision and Business Goals:
Build the business brand, the business vision and achievable goals through a partnership relationship. Set a path of success for the business partner.
- Contact Centers Solutions
-
Contact Center Solutions
Mesa, Arizona
Ocala, Florida
Hermosillo, Sonora
Trinidad
SMART Customer Solutions
Fully Owned Subsidiary Of ACCENT VenturesACCENT Ventures owns and operates Smart Customer Solutions, a Contact Center focused on providing state-of-the art Lead Generation and Contact Center Sales in one very succinct package. Our premise to serve our clients:
- Full service organization with BPO, Customer Service, Direct Response Sales, Technical Services, Appointment and Reservation Services.
- Lead Development utilizing social media, trade shows, referrals and other interactions with the public in Direct to Consumer Markets
- Lead Development utilizing business directories, connections, referrals and other interactions with businesses in a Business to Business Interaction
- Lead Database Management utilizing best known agents, practices, timeframes and introductions to produce the best results.
- Full Contact Center Support with Incoming calls, Outgoing calls, Online Messaging, Direct Mail.
- PCI compliment with Cloud based servers to assure secure commerce, connections and backup of data.
- Experience Management team and workforce that has been a part of this industry for over 30 years.
Contact Center Consulting
Consulting Services
ACCENT Ventures can assist in the set up, maintenance and long term planning for Contact Centers. Some of the areas we can assist you with are:
- Assist you in planning your workload, employees required and capacity planning
- Work out short term and long term facilities requirements and assist you in either obtaining or off loading facilities moving forward
- If new facilities are needed determine the best location based on a series of factors with regional requirements and customer demand.
- Choose the right technologies to use at each center and assist in getting technologies working together.
- Manage any expansion project and coordinate with all suppliers
- Hiring and training employees, set up guidelines and training programs that can be used going forward
- Work with management, your customers and the community to establish a work culture that will provide the most productive center..
Elements of a Contact Center
People
The most important element of a contact center. Assure that employees have an ergonomic workstation to minimize work-related muscle strain and health issues, and recruit specific to the work area and the needs of the employees in that area.
Process
Are the processes documented? If they are yet to be defined, then now is the time to get them right. The accuracy and effectiveness of these will critically impact all further decisions that need to be made around staffing and software/infrastructure requirements.
Technology
You need to consider what applications are required to support your business processes. Think about whether hosted in a cloud or desktop-based is the right decision for your contact center. Also, for systems that contain customer data (and perhaps card-holder data), you need to ensure that the required level of compliance can be achieved around Data Protection and PCI
Location
Look towards being location-independent. As your needs grow be able to assure you are not bogged down by location. Make sure the employee environment is pleasant for employees to be comfortable. In addition have technology and reporting done from day one, no matter where the location. This will assist management in doing their job of managing and not chasing down problems.
Industries We Service
WIRELESS COMMUNICATIONS
CONTACT CENTERS
GOVERNMENT
HOSPITALITY
HEALTHCARE
INSURANCE
- Warranty Services
-
Warranty Services
WARRANTY SERVICES WITH ACCENT
We assist you in supplying a means to provide reliable protection and support for your customer’s purchases. We specialize in putting together end-to-end warranty programs to give you an advantage in the marketplace. Our expertise capabilities span everything from warranty administration and customer service support to claims processing and service contract underwriting.
We are able to assist you in putting in place a:
- Warranty and Insurance plan for your product or service that meets reduces your risk and allows for your customer to feel secure in their purchase.
- Warranty Management plan that provide you with the best way to manage the warranty process from end to end.
These processes can be put in place for standard product and service offerings and extended service warranties. Contact us to find out more.
How We Can Help You
Warranty Management
Begin with the Polities and Terms for a Warranty product, Build the business rules around the warranty and the campaigns to promote the warranty
Warranty Registration
Assure pre-delivery inspection, put together an easy and efficient way to register products, and make sure all service plans are in place.
Warranty Insights
This starts with consistent reporting and analysis in place. Then make sure there are quality processes, quality improvement guidelines, and corrective action plans in place for any issue that comes up.
Claims Processing
Assure there is an efficient way for claims to be submitted and processed. Assure there is proper adjudication of every claim and if payment needs to accompany a claim, assure there is a process to make that happen.
Supplier Recovery
Assure there is a process for claims and returns to every supplier. Put these agreements in place.
Parts Return
Have a mechanism in place for parts to be returned and inspected. Assure that shipment tracking is also in place for these parts to make sure they get back to you. Also make sure there is a parts return process in place to the suppliers, so that any defective component can be returned.
Key Management Team
Tom Hansen
Mr. Hansen is a seasoned executive with a successful track record in founding and leading companies in the marketing, customer service, and financial services sectors. With over 27 years of experience, he has founded multiple successful ventures, including ACCENT Marketing Services, ServiceNet, and SMART Financial Holdings, generating over $3.9 billion in billings. His companies have been recognized for excellence and have served clients such as GE, Apple, and Hilton Grand Vacations.
Michael Gaskin
Michael brings a wealth of experience in organizational change management, financial services, real estate development, and entrepreneurship. His most recent venture involved co-founding SMART Financial, a startup focused on consolidating the fragmented pawn store industry. With a successful track record in restructuring businesses and navigating financial crises, Michael is well-equipped to drive growth and profitability for Accent Ventures.
Thomas Myers
Tom is a seasoned professional with over 30 years of experience in technical marketing and communication services. He has a track record of success in various disciplines, including digital effects, web technologies, and web reputation. Tom has achieved significant improvements in customer service costs and complaint handling for his clients. He has a strong background in executive, marketing, and technical roles, having worked with reputable companies and founded a successful collaboration technology firm. Tom holds multiple patents in video collaboration and communication and is actively involved in advisory roles for various organizations.
Mark Kennedy
Mark is a seasoned professional with over 25 years of experience in the call center industry, having successfully managed his own businesses and worked with multiple Fortune 500 organizations. He has a track record of innovation and success in various ventures, from pharmaceutical advertising to call center consulting. Mark founded Ad^Rite Marketing in 1992, which later evolved into ATS Marketing Research, specializing in phone surveys for product and political research. After leading operations at companies like AT&T and DIRECTV, Mark started Kennedy & Associates in 2015, a call center consulting firm catering to various industries.
WHY WORK WITH US
Industry Experience
Brilliant Team
Creative & Professional
Complex Solutions
Process and Results Driven
5 MAIN REASONS TO CHOOSE US
WHY CHOOSE ACCENT VENTURES
MORE THAN A SOLUTION: A PARTNER
As we work through each step of the problem, our clients are included at all levels. We can deliver more than a set of solutions, we act as a partner to see ideas through to implementation. We work with clients as hands-on as needed to drive to the desired end solution.
NO STANDARD APPROACH TO A PROBLEM
We have many solution sets to solve the unique issues that our clients face. The use of industry knowledge and best practices is only the first piece of many needed to create a plan that takes into account every client’s specific strengths, needs, and opportunities.
UNDERSTANDING OUR CLIENT’S NEEDS
ACCENT Ventures creates teams to meet the needs and constraints of our clients. By using a unique set of flexible resources, we can help meet the demands of each project without overstaffing or being under-resourced.
TYPES OF INDUSTRIES ACCENT VENTURES SERVES
WIRELESS
CONTACT CENTERS
GOVERNMENT
HOSPITALITY
HEALTHCARE
INSURANCE
TESTIMONIALS
Karen Price - Chief People Officer, Cellular One
LaDawn Hancock - Outsourcing Vendor Supervisor, Cellular One
Nicole Edgington - CEO, SunState Technologies
Contact Us
Contact Information
Send Us A Message
Contact us directly by filling out the form below. One of our specialist will get back to you shortly.