Lets talk about working with people in a business development context. We find that most of business development training is focused on improving techniques, or what I call the “doing part.” Let’s step back and address a philosophy that comes before the doing part. I’m talking about something we call “workability.” Business Development Workability When…
Using a call center broker to help you find an outsource call center to process your calls offers many benefits. A call center broker can save you time by speeding your campaign to a successful launch. A broker can also find a service provider that meets your specific needs and expectations. Another advantage of using…
What Are The Nuts And Bolts Into Pricing Your Business They’re in the pro forma you’re about to create. What’s a pro forma? According to Forbes, “Pro forma first came in vogue in the merger-mad 1980s, as it was used to help investors see what the new combination would have looked like financially had it…
Nail Dow The Right Sale Price For Your Business In my last two articles, “Mergers and Acquisitions: How to Get the Best Deal,” and, “How to Prepare for the Sale of Your Pawn Business Before Calling a Buyer,” we took a look at the six steps an independent pawn business owner needs to take in…
Know Your Buyer Better Than You Know Yourself Contact Center business sellers typically engage in one of two scenarios. In one scenario, the seller calls a potential buyer and asks the buyer to put a value on their business (usually as a result of receiving a buyer’s generic flyer in the mail). In the other…
Contact Center owners often opt to sell their businesses when the business is no longer bringing in the kinds of profits that they want or need. Unfortunately, selling a contact center business when business is down is not optimal for anyone. The seller usually has difficulty selling the business and winds up getting much less…
Is Your Business Development Process Clearly Defined? Having a business development process seems like a pretty obvious thing for any company to have. However, simply having a process in place is only part of the equation. For optimal results, your business development process needs to be clearly defined to everyone involved in following and supporting…