ACCENT Ventures can assist in the set up, maintenance and long term planning for Contact Centers. Some of the areas we can assist you with are:
- Assist you in planning your workload, employees required and capacity planning
- Work out short term and long term facilities requirements and assist you in either obtaining or off loading facilities moving forward
- If new facilities are needed determine the best location based on a series of factors with regional requirements and customer demand.
- Choose the right technologies to use at each center and assist in getting technologies working together.
- Manage any expansion project and coordinate with all suppliers
- Hiring and training employees, set up guidelines and training programs that can be used going forward
- Work with management, your customers and the community to establish a work culture that will provide the most productive center..